Place your order online, easily and securely
24 hours a day, 7 days a week!
For customer service inquiries please email us.
To order via telephone call (512) 672-9442. We can be reached from 10 AM to 4 PM (CST), Monday through Friday, holidays excluded.
At FlipFlopStyle.com, we care about every aspect of serving you. From the products you buy and the information
you find here to the feeling you have every time you come to visit us. Below is some information we believe will
keep your experience with us a good one.
About Us: FlipFlopStyle.com is the proud recipient of the Yahoo! Shopping Top Service Award. An online boutique with experience dating back to 2000, taking care of our customers is our top priority.
| back to top |
Gift Wrap: Our All Occasion signature gift wrap features our favorite shoes, flip-flops, printed on glossy paper in bright colors and patterns including blue, green, orange and pink. We add a festive touch with 3/8" curling ribbon in green and/or pink. All gift wrapped items include a handwritten gift card. Or, if you wish, we will attach a blank gift card and you can add your own gift message. Just let us know in the 'special instructions' box during checkout, after you make your gift wrap selection.
Gift wrapping is $4.95 per item (we are happy to wrap 2-3 smaller items together). Some larger or unusually shaped items can't be gift wrapped - look for a note at the end of the product description. For these items you can include a gift receipt (without prices) and your personalized gift message.
No pricing information will be included with your gift wrapped order.
| back to top |
Giving Back: FlipFlopStyle.com donates a portion of the proceeds from the sale of various products to various non-profit organizations. A partial list of organizations receiving these donations includes M.D. Anderson Cancer Center, San Francisco General Hospital Cancer Center, Doctors without Borders, UNICEF, Jay Monahan Center for Gastrointestinal Health, and ESSCO-Massachusetts General Hospital Breast Cancer Research Fund.
| back to top |
Ordering Options:
You have two options when ordering
products from FlipFlopStyle.com: online or over the
telephone. Online orders are placed though our shopping
cart, which we have made sure is extra easy for you to use.
Our Secure Server protects your privacy, so
you don't have to worry about your information going anywhere
but to our check out counter. We guarantee it! To order via telephone call (512) 419-7141, 10 AM to 4 PM, Monday through Friday, CST.
| back to top |
Payment Options:
FlipFlopStyle.com currently accepts the
following forms of payment:
Visa, MasterCard, Discover, American Express, and PayPal.
| back to top |
Privacy Policy:
Your privacy is our policy. FlipFlopStyle.com
does not release any information to any third party.
Period. At FlipFlopStyle.com we are committed to protecting your privacy.
You don't want to worry about online privacy and security,
so we have taken every precaution to make sure you don't
have to. We treat all of your private information, such
as credit card numbers and personal data, as carefully as
you do. During the transmission of your order, all of your
personal information is encrypted by our Secure Socket Layer,
meaning that it can only be read by our customer care department.
FlipFlopStyle.com is a safe place to shop,
always. We guarantee it.
| back to top |
Product Submission:
FlipFlopStyle.com is always interested
in adding quality products to our site. If
you know of a product we should consider, please let us
know! Just send an email attn: new products dept.
| back to top |
Returns:
Don't like it? Not what you expected? No problem, just send
it back! FlipFlopStyle.com will exchange or refund most items within 30 days of purchase.
Simply e-mail
our Customer Care Department to obtain a return authorization
number. When you e-mail
your return authorization request please be sure to include
your name, telephone number, order number, items you are
returning, and reason for return. Our Customer Care Department
will email you a return authorization number within 48 business hours.
This return authorization number must be noted on both the outside of your return package and the packing
slip included with your order. This packing slip, with return
authorization number noted, must be included with your return
or exchange in order to receive either a refund or exchange.
For a mailing label, use the handy self-adhesive label provided
with your original paperwork, or simply address the package
as follows:
FlipFlopStyle.com Returns
6610 Burnet Road, Suite 11
Austin, TX 78757
Your return authorization number must be noted on the outside of the return package. Packages without a return authorization number will be refused.
Non-returnable items include sale items sold at a 50% (or higher) discount, personalized products, footwear that has been worn, socks, and seasonal merchandise. Damaged or defective items, including personalized products and seasonal merchandise will be replaced. Damaged and/or defective merchandise should be reported to our Customer Care department as soon as possible.
If the item you would like to return was a gift we will exchange it or issue a shop credit for future use. If for some reason your shipment is defective or damaged, we will send replacement products (if available) right away. If replacement products are not available we will issue a refund or shop credit, as noted above.
Shipping charges are not refundable. If you received free shipping with your order ($99 or over) FlipFlopStyle.com will deduct our standard shipping charge ($8.95) from your return total. Oversized items that are returned will have actual shipping charges deducted from refunds.
Questions? Send us an e-mail at returns@flipflopstyle.com.
| back to top |
Refused Shipments: Customers who refuse to accept delivery of confirmed and shipped orders are liable for a minimum 15% restocking fee. Shipping charges will not be refunded. Non-returnable items in a refused order will not be accepted upon return to FlipFlopStyle.com. These orders will be sent back to the customer unopened.
| back to top |
Sales Tax:
Charged only on orders shipped within the state of Texas.
Current rate is 8.25%
| back to top |
Search:
Need to find something quickly? Type in a keyword (or words)
and press the 'Find' button. Some helpful hints: keep the
search as simple as possible, and watch for typos! Search
by manufacturer, product name, or department. Go ahead, try it! We promise you
will like it.
| back to top |
Secure Shopping: During the transmission of your order,
all of your personal information is encrypted by our Secure
Socket Layer, meaning that it can only be read by our Customer
Care department. Because of this, we are able to guarantee
that shopping at FlipFlopStyle.com will be 100% safe.
| back to top |
Shipping Information: Our goal is to ship your order
within 24 hours of receipt, Monday through Friday (holidays
excluded). Packages are shipped via either UPS or USPS, depending on weight and destination. Our flat rate ground shipping fee is $8.95 for orders under $99. Orders $99.00 and over receive FREE Ground shipping. (Exceptions: shipments to Alaska, Hawaii, Puerto Rico, Canada, APO/FPO addresses and express delivery.)
Next Day Air Shipments: FlipFlopStyle.com ships orders within 24 hours of receipt. This means if you place your order on Monday, it will leave our warehouse no later than Tuesday and arrive at its destination no later than Wednesday afternoon (delivery time is not guaranteed). If an order is placed early in the day, FlipFlopStyle.com will make every attempt to ship that order the same business day. We do not guarantee same day shipment. Next Day Air shipments are delivered Monday through Friday (holidays excluded). If you would like Next Day Air Saturday delivery, please call our Customer Care Department at 1-512-672-9442 for a quote on this option.
Express Shipment Notice: Due to rising fuel prices, UPS has dramatically raised pricing for express shipments. UPS has also updated guidelines regarding package sizes that qualify (without a surcharge) for Next Day Air, 2nd Day Air, and 3 Day Ground deliveries. If you select one of these delivery options during checkout we will make every effort to ship your order via your preferred method. If your order does not qualify for express delivery, we will ship your order via Standard Ground delivery and adjust your order total accordingly. You will be notified via email if your order does not qualify for express shipping.
Next Day Air Shipments: Please be sure you provide us with a valid telephone number at your checkout. This should be a phone number you can be reached at during business hours. In order to protect our customers we verify all Next Day Air orders by telephone.
At this time, we are shipping to physical addresses within
the United States, Puerto Rico, Canada and APO/FPO addresses, only. Note: Due to many customer requests we recently started shipping our products to Canada. FlipFlopStyle.com is not responsible for any duty and/or additional fees that may be incurred for these shipments. FlipFlopStyle.com ships orders to Canada via best available carrier for each order. We cannot be held responsible for transit times, duties and/or fees incurred.
Current shipping rates and estimated delivery times are as follows:
| Delivery Method |
Approx Time |
Shipping Cost |
Standard |
1-5 Business Days
(See Map Below) |
$8.95 for order subtotals under $99.00
FREE for order subtotals $99.00 and over |
3 Day Ground |
3 Business Days |
$17.95 |
2nd Day Air |
2 Business Days |
$24.95 |
Next Day Air |
Next Business Day |
$48.95 |
Alaska & Hawaii
Best Available Carrier |
3 - 4 Days |
$10.95 |
APO/FPO & PR
Best Available Carrier |
5 - 7 Days |
$10.95 |
Canada
Best Available Carrier |
7 - 21 Days |
$19.95 |
| back to top |
Site Feedback/Problems:
Love it? Not so much? Please let us know. Just send us an email.
| back to top |
Tracking
your order:You will receive an e-mail from us as soon
as your order is shipped. If your package was shipped via UPS, this
e-mail will include a UPS tracking
number. You can then log on to www.UPS.com
to track your order while en route. If you would like us to do the
tracking, or your order was sent via USPS, send us an e-mail and we will happy to do so.
| back to top |
Contact Us:
If you have a question or would
like to share a comment, send us an e-mail at custcare@flipflopstyle.com.
Our goal is to return most e-mails within 24 business hours. During business
hours, we strive to answer your questions as soon as we receive
them.
Please be sure to check your 'junk' mail folder for our response, as sometimes our emails are mistakenly routed to customers 'junk' mail folders.
Our Customer Care department is open Monday through Friday, 9am to 4:00pm CST.
For local calls in the Austin, TX area, please call:
512-672-9442
For written correspondence, our mailing address is:
FlipFlopStyle.com
8127 Mesa Drive #B206-108
Austin, TX 78759
If you have product to return, our shipping address is:
FlipFlopStyle.com
8127 Mesa Drive #B206-108
Austin, TX 78759
| back to top |
As we are an internet retailer, we prefer to handle most correspondence via email. If you wish to telephone us, we can be reached at:
1-512-672-9442
custcare@flipflopstyle.com
|
|
 |
|
|
|
